IPO-bound hospitality unicorn OYO on Monday (July 24) said it has launched a ChatGPT-powered virtual front desk solution for its partner hotels in the UK to enable self check-in for guests.
In a statement, the company said that the solution will reduce waiting time for an OYO partner hotel’s customers by offering a five-minute check-in experience, helping and guiding international travellers who do not speak the local language, leading to faster response and resolution.
The self check-in tech is integrated with smart lock systems, which allows guests a keyless entry and exit.
OYO said that the ChatGPT-enabled solution will reduce front desk operations expenses by around 60% for its UK hotels. The virtual front desk solution will support 80+ languages, OYO claimed, adding that it will analyze guest preferences to provide recommendations for activities, dining, and local attractions.
AI is a hot topic in the travel industry and many companies are in the process to add various functionalities based on generative AI.